Knowledge base

Card Program Setup (1)

Everything you need to get started with our card issuing ecosystem.

Getting Started (3)

• What is the Card Issuing Platform?
• What types of cards does StraitsX provide?
• Card Issuing API Documentation

Card Management (1)

Learn how to activate new cards, configure security settings, set spending limits, and handle reissues or renewals.

Card Lifecycle & Control (4)

• Card Activation
• Card Security
• Card Reissue, Replacement, and Renewal

View all 4

Transactions (1)

Gain full visibility into your card activity.

Transaction Monitoring (4)

• Transaction Statuses
• Declined Transactions
• Unreconciled Authorizations (Stale Transactions)

View all 4

Card Dispute (3)

Navigate the dispute process with confidence

Understanding the Dispute Process (5)

• What is a Dispute?
• Types of Disputes
• Dispute Process

View all 5

Filing a Claim & Evidence (5)

• Things to Check Before Raising a Dispute
• How to Submit a Card Dispute?
• Important Information and Supporting Evidence Required for Each Dispute Reason

View all 5

Dispute FAQs (13)

• When Should I Raise a Dispute?
• What Types of Transactions Can I Dispute?
• Can I Dispute a Pending Transaction?

View all 13

Card Billing (1)

Find everything you need regarding partner-specific billing, fee schedules, and account payment processes.

Fees & Payments (1)

• Card Billing & Fees (For Program Partners)

Documentation & Resources (2)

Technical specs and integration guides at your fingertips.

API Documentation (1)

• Card API Documentation

Technical Guidance (2)

• Token Provisioning
• Token Lifecycle

Support & Service Levels (1)

Understand our commitment to your success. Access our customer support contact details and SLA to know exactly what to expect.

Support Guidelines (1)

• Customer Support & SLA