If an authorization is approved but no clearing record is received within a specified timeframe, the system will automatically reverse the transaction to release the held funds.

Standard Reversal Rule

• Authorizations without clearing will be automatically reversed after 14 days.
• Funds are typically returned by Day 15 at the latest.

Common Scenario

If a merchant confirms they did not receive the payment but the amount appears deducted or on hold, it is usually due to a pending authorization. In such cases, the transaction can be monitored until the 14-day auto-reversal period is reached.

If the funds are not returned after this timeframe, please contact our Customer Support team for further assistance.