Card reissue, replacement, and renewal refer to the process of issuing a new card when the existing card is expired, damaged, lost, or stolen.

Card Reissue

A card reissue generates a new card based on defined parameters. Depending on your program setup, you may configure:

• Same or new card number (PAN).
• Same or new expiry date.
• Same or new PIN (same PIN is only applicable if the card number remains unchanged).

Expiry Date Reissue (Updated Process)

When reissuing a card specifically to refresh its validity:

• Only the expiry date and CVV will be updated.
• All other card attributes remain unchanged.
• The new expiry date will be set to five (5) years from the time the API call is made.

Card Replacement

Card replacement typically refers to issuing a new physical plastic card. Depending on configuration, it may involve:

• Same or new card number
• Same or new expiry date
• Same or new PIN

Card Renewal

Card renewal is usually performed when a card is nearing expiry. It may be issued with:

• Same or new card number
• Same or new PIN

For urgent cases (e.g. lost or stolen cards), reissuance can be configured with priority handling (e.g. express processing), subject to your program setup.