What's New?
You now have a dedicated RFI Management section in your StraitsX Business Dashboard. Manage your Request for Information (RFI) cases directly — no more email back-and-forth with our operations team.
Previously, resolving RFIs required email coordination with our operations team — slow, untracked, and easy to miss. The new dashboard gives your team a centralized place, full visibility, and control over RFI cases.
Key Features
| Feature | Description |
|---|---|
| Case List View | See all RFI cases with status, reason, date received, expiry date, and SLA indicator |
| Search & Filter | Find cases by user email, case ID, status, date range, or RFI reason |
| Respond Inline | Answer RFI questions (file upload, multiple choice, free text) directly from the case detail view |
| SLA Indicators | Green (>7 days), Amber (4–7 days), Red (≤3 days) — so you know what needs attention now |
| Copy Questions | Copy all RFI questions to clipboard in one click — paste and share with your end-user via WhatsApp, email, or any other channel |
| CSV Export | Export your case list and get a download link sent to your email |
| Email Notifications | Get notified by email when a new RFI is raised for your end-users |
RFI Statuses
| Status | Meaning |
|---|---|
| Awaiting Response | RFI is visible to you and awaiting your response |
| Under Review | You have responded on behalf of your end user — under review by our operations team |
| Expired | No response received; exceeds expiry timeframe |
| Resolved | Case resolved by our operations team |
| Rejected | Some or all of your responses are not acceptable — you must correct and resubmit |
The SLA colour indicator shows how much time you have left to respond:
- Green: More than 7 days remaining
- Amber: 4–7 days remaining
- Red: 3 days or fewer remaining — respond soon to avoid expiry
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